I’m overseas with the Air Force and my motor just went out…..does anyone know how to order a motor……..Paul. If not, can you send me a picture of the control? A reset has worked for many people after they checked everything else. The electronic part has a malfunction. If you can’t figure out how to mount it back in place, call La Z Boy customer service. I have a laz-e-boy recliner with massage and heat. I took the actuator off, pulled the limit switches out of the aluminum extrusion so I could try and simulate the failure. How long of an extension cord and what kind do we need to get to plug in the love seat? I don’t think it is a bad transformer. The issue is most likely in the switch itself. If these gears are not aligned, or become stripped: they will make a continuous clicking noise when you press the recline button. I only received this today and this is my first time powering on. Thanks in advance! Please help. Thank you in advance! The 5 pin controller should operate the chair just fine. It is possible though. I have an extended warranty, but this is not covered. Most electrical components have a 1 to 3 year warranty for part replacement… labor may not be included though. it has the USB port also. This shows that power is getting from the outlet to the chair. Best I have is it’s an eMoMo NHX03. There is usually a power cord that goes from your outlet to a transformer. Any suggestions? It sounds like you may have a faulty motor since there is an electric “click” when you activate the switch. What are the differences in these two categories? If not, you may be able to get one from Amazon by searching for “power recliner parts” to see what is available. But anyways Its not working, it was stuck in the closed position but now, due to my fiddling, is stuck open. Sorry. There is a green light on each button but the side that has stopped working, the light isn’t on. Interupttime: 0.5min/4min Most retailers have them on the floor in various shapes and sizes, and most share the same electrical components. I have seen a bad motor unit “click” when pressing the button when the electricity is making contact, but the motor will not rotate. One works fine and the other does not. Match the plug connector to the motor and plug it in to see if any of the buttons will operate it correctly. I have a rooms to grow power recliner and I read with starting with the control switch 1st. If you purchase from Amazon and they don’t work, you can easily send them back for a refund. When I press the control I hear a click but nothing happens. Make sure to compare the connectors and mounting points. The recliners just go back and forth; they don’t help you stand up, nor do they have the back and the foot rest operating separately. Saved a bundle, I am sure. It is a simple plug, and anyone can fix this. Once you verify the outlet is OK (plug in a table lamp to check it), you will need to order or replace the transformer; not the motor. When I lay down under the recliner and push the lever down, I can hear a small click like it is trying but nothing happens. I have a 2-seat electric chair and one side did not work. Is there a way I can just connect the wiring myself so it works properly? p4(?) Thanks Jeff. Thanks!! I have a sofa with two reclining sides and one side is stuck in the open position. The motor may not need to be replaced. It is getting power, and the switch is functioning… so the only thing left is the motor. Tried tips and found problem. These are Chinese parts that cost less than $5 when purchased in bulk, and can be found for reasonable prices if you look. Mulin Electric Equipment Co, Ltd. Once I stand up (and the seat is not occupied) I push the button and the recliner once again does not respond. Before I reassembled the sofa I checked the motor was working. We went in to a Lazy Boy store & have spoken to Lazy Boy staff on the phone as well. This is a low voltage system, so do not worry about splicing the wire if it has been cut. Recently, a bolt, 64mm long, 6mm diameter dropped out from under my Lay-Z-Boy powered recliner sofa. My husband and I are between 150 and 230 lbs. I have a power leather recliner sofa, just few months back I purchased it but unfortunately doesn’t have warranty on it. Check this first: Some recliners will have a small hole between the Open and Close buttons where you can insert the end of a paper clip to perform a reset. You’ve got a really good blog here. Hi. The grease didn’t help. I took apart the motor and track and realized that there is are two switches inside the track. The wires are pulled out. It was soldered on a circuit board bcuz I see the insulation from one of the 6 colored wires but now I can’t seem to know where exactly to solder these back on. Yes…they are the bolts that hold the motor in place. I haven’t checked voltage yet. Make sure to compare the on-line picture with the part you are replacing to get the correct cord plug. Can you give me the name of the manufacturer for the recliner? To recline it worked fine but to bring back to the closed position there is nothing. My husband took it apart and found that two wires had frayed and we’re making contact with each other. Hello I have a natuzzi recliner chair when I try to recline the chair is makes a clicking noise and will not recline any help appreciated thank you. Hi my chair worked fine then went to put it in the down position and it doesnt work at all now, I have done all the checks with a multimeter and it chcks out fine is ther a reset button anywhere because its got me frassled. In trying to zip tie it out of the way so it doesn’t happen again, I now see that a good portion of the “lining” fabric above/near the rails that are part of the footrest mechanism has been worn through and some of the foam cushion has been “chewed” up and various foam bits have started to collect underneath the couch. Thanks for your post, from Lancaster County, PA. Do you know of anything that will convert a Pride lift chair with infinite recliner positions and lift functions to recliner only? Hi I have a Ashley furniture recliner sectional with touch screen control! Can you guide me to what controls the footstool on the chair? I haven’t quite gone that deep down the rabbit hole yet. So they would not offer their line drawings to anyone, even one of their customers. If you have any suggestions I’d be happy to hear them. I’ve searched on the internet and am unable to locate anything close to this part number and the ONE80 manufacture does not have a website. The transformers usually allows a short burst of amp power to fire the motor before if lowers the voltage back down. We just purchased this in Feb??? I see a motor on the link tab but not thevtransformer. I checked all the connectors on the cord from the chair to the outlet, I unplugged it for 2 minutes. did you check the habitat store to see if they just forgot to give you the chords…my store keeps the power chords put away and they give them to you when you buy the item. Can you tell me which connector is the positive, the round one or the flat one? The perils of having a new kitten in the home! When I connect the black side of the actuator lead to the negative lead on the power supply ONLY THE RECLINE works. It’s pretty tough to clean because the contacts are cased in plastic. I found that there is some problem while connecting power controller wire with motor wire and its a 5 pin cable wire. There are 2 wires on the motor housing you should check. If someone who is larger than the chair is rated for uses it, or if it is opened and closed many times in a row… the motor can shut down from overload. Here is the exact model we have, the recliner that is not working is the one that fits in the middle so it has no arms on either side. There is no apparent way to plug it in that I can see. I recently purchased a used lazyboy in excellent condition with massager and heater that both worked. The positive wire usually leads to the vertical connector. P1, P2, P3, P4 to solder wires back. Some sites that seem to specialize in recliners and repairs are a huge RIPOFF. Hello, when you say mounting pins are you referring to the 2 bolts at the front and back of the chair framethat holds the motor and trac or something more specific to the motor? I stop immediately when this happens. This line is connected to the transformer and outlet plug. They will send a tech to do it. If you have the switch on the side that has 2 buttons, call Ashley to see ic they can order the part at no charge. I’m glad that worked. So I went online and bought the OkIn control switch(14.00). If that is the case, how do I get a new motor and install it? ( Log Out /  Grrr. I swapped switches and it wasn’t that. a small hole where you can insert a paperclip…. The only way to cose a recliner with the motor fully extended (and it is not getting electricity for some reason) Would be to remove the 2 mounting pins at each end that hold the motor in place. Date: 20150412 Made in China You can send them to gkirby@furnwork.com and I will get back in touch with you. Hi. Thanks! Emailed it like you requested but got bounced back. If it is a sofa with 2 recliners, there will be a “Y” splitter that will have plugs to give the other end power as well from the same transformer. Thank you for your suggestion to use a surge protector to keep a power surge from killing the transformer in the electric chair. Photo by DESIGNS! I assume this is faulty electronics somewhere in the chair? It was my dad’s and he said it stopped working not long after he bought it. Can I simply plug a hand controller into the motor and bypass the soft control buttons? Sometimes it takes a little trial and error to correct these things, but it may be worthwhile to call an expert. The touchmotion screen that controls the electronic components such as the recliner, massage, heat seats and drink cooler is not working when i press the icons. Our electric recliner stopped working after a lightening storm came through. All seems to work OK, but worried it will break something. Manufacturer is Ashley. The buzzing should not be an issue at all- just a bit annoying. I am using the surge protector. My screen went white! The one on the left stopped working in the reclined position. When I connect the white side of the actuator lead to the negative lead on the power supply (controller is plugged in) the controller lights up and ONLY THE DECLINE works. Sorry I couldn’t help. When I push the recline button the footrest comes up like normal, and the the back reclines normally too, but then the back will very very slowly raise back up. I believe that you may need to get a new motor. I checked the y cables to make sure that they were connected, I tried plugging in the transformer from my sofa and it still didn’t work. The one wire has two little pins please let me know what I would need to get to get this done.. It should be low voltage so that there is no issue with the component getting so hot it will be a hazard. Many things can cause these to stop working such as Power surges, electrical storms, overload, and the mechanism cutting the wiring. My puppy chewed threw the wiring of my motorized sofa that I bought from Furniture Row. The transformer (a little black box that connects to the power cord) steps the voltage down from your home’s 110/220 AC outlet down to low voltage DC current. I have 2 couch recliners just like in the picture above. A ball of yarn was jammed in sofa parts causing the recliner to only go up halfway! I’ve tried looking for the wiring online but it was impossible to find, any help would be much appreciated. Sometimes this will cause sparks. I’ll see if I can get more information to help you on this matter. If you are not a Do-It-Yourselfer: Remember that most retailers will offer a 12 month warranty which covers parts and labor. They will refer you back to a local retailer who carries their product. One recliner stopped working in the open position. You can buy a power cord and attach the male or female end with electrical tape as well. Can you please provide any suggestion that what could be the issue? If they break, you will need to have Ashley order you one… these mechs (leg rest sub-assembly) usually don’t have replaceable parts. Many things can cause these to stop… I just bought a brand new transformer power recliner. One of them is in th open position. Fixed mine in about 3 minutes. It sounds like you may have a bad button switch since we know half of it works. Their tech can diagnose and order a part. still same problem, motor does not make a sound either . The pins are located (1) at the top of the motor, and (1) at he bottom of the motor. The light in the transformer is green. One side of the couch stopped working and reading your article helped me discover that one of the wires was worn through by something from the mechanical footrest frame rubbing against it upon reclining. This should be the first thing you do when you bring it home, but if you haven’t done it yet, then do it now before a very minor power surge kills your frail transformer. There are 4 of these, and the chair should function fine in it’s absence… but hang onto it in case it is needed in the future. Thanks for all the great info! Idk what to do??? Ashley should warranty this. Then out of nowhere it will work. If you can lay on the floor with a flash light, trace the wiring that goes around the base to make sure all the connections are tight – even the connections at the back that plug into the motor. My mum has had a recliner for a few years, warranty has run out. We bought the Jedd Sectional from Macy’s and it has 3 recliners in it. I have a leather reclining sofa and love seat I bought from Macy’s just a couple years ago. Input: DC 28V—1.5A Kristine, Because this is the first time your organization has formally set up a risk team for a project, it is hoped that your team … Please suggest me. Thanks! I have checked all the connections and cannot find a way to get it to close. A part of this wire also appears to be flattened. Sometimes you can help it out by lifting on the footrest while opening it up and the gear will catch… but it will not fix the problem permanently. It should fit perfectly. Thank you! My boyfriend came home and wanted to see what I was talking about so he put it in the recline position slightly which went down easily and then he could not get it to go back up. Checking the motor should be last. . Because these controls are behind the wood frame, I cannot disconnect the wire and motherboard from the control buttons. I have a recliner that always stops working in the open position. A simple 2- button switch on the same site was $55, but should not be more than $25. Most motors can be replaced in 10 minutes or so. It made the foot rest pop off the track…assuming this is some sort of safety precaution. Now, the recliner works again but only when I’m sitting on the sofa seat itself. I’ve vacuum we, blew it off with air compressor and nothing . I am in the market for a new electric recliner for my husband who has shoulder issues. THANK-YOU!! La Z Boy should still provide service even though it may cost you. Any insight would be greatly appreciated. It’s hard to say what may be your issue. However, it does not make that noise when you put it back down. Hi I have a power reclining love seat that I bought at hhgregg 2 years ago. The motor cannot be repaired with parts- it will need to be replaced if it is the problem. Thanks. This may vary from model to model though. Ashley 2 seat reclining power sofa will not move up/down, Model# 4240127. Thanks for the helpful information. What’s the common reason for failure on the motor? Max Load: Push 1000N The green light is on the power box and the green light lights up on the switch when pushing the switch to open/close. Either the transformer or motor has a problem. Chair will not recline and I’m fairly certain the wires from the buttons to the motor have broken or shorted. I looked under it and there are no loose wires anywhere. I’ll be buying a surge protector for it today as well. Thank you so much for this informative article. That is very interesting. The electronics in your sofa are low voltage, so you can use any drop cord; just make sure you use a surge protector. i have a lounge with 2 recliners each with its own transformer. Thanks. The connector is round with 4 pins. Paul, it would be best to get another wand. I sent an email to Ashley warranty, as their site says that they cover the cost of just the parts after the first year on recliner mechanisms, so hopefully they will send one, just not sure if that is what the problem is. I’m getting the lights on the cup holder and the head rest to work but it is not reclining. Sometimes one half of the switch will not make contact inside the switches inner housing. I would check all the connections again, and tape the connectors on the cables to make sure they stay tight all the time. In my motor wire some of the inside thin wires got broken that’s why it creating problem in connection with power controller wire. Mother in nursing home keeps trying to lift herself out of the chair and falls on floor. Previously, my chair was not working. My power recliner switch gets hot after plugging it in? I tried cleaning the switch with rubbing alcohol. Make sure you use zip ties to secure the wire to the frame and away from the mechanism so it does not happen again. Does this sound like miswiring in the “Y” connector or the hand control? but you should be covered anyway. My problem is I shipped this internationally so my warranty does not cover. I have a Catnapper power recliner, put a new motor on , the green light on on power box . I can’t do much trouble shooting because once I plug them in, POOF, the power goes out. the lift mechanism is different and does not have a manual stopping point. You can get these for a very reasonable (less than $40) price on Amazon.com. When you look at the main wires, one side usually has a very small groove while the other wire is smooth. I have followed your instructions regarding checking the leads, the little reset button, etc and am getting nowhere. Warning about purchasing parts: Check around by doing a search. Is there a way to remove the wire and motherboard from the control buttons without removing the frame? Bad transformer. The light doesn’t even turn on. I have a natuzzi b620 sofa with dual recliners one side the side buttons still have power (click) but footrest will not move either up or down any advice sofa is 2 years old purchased at canal furniture pls help… Thanks. I guess it’s the switch from what I’m reading. They sent someone it was a shortage in cord. You could try to use a hot glue gun on the cable while pressing firmly for at least one minute while the glue sets up. /18 min Is there a safe way to get the footrest stowed so that we can at least use it as a sofa in the meantime. It can be fixed by first locating the cut on the wire underneath. Be patient and wait the 2 minutes even though it seems excessive. Sorry, your blog cannot share posts by email. If its the switch? The right side of the sofa won’t work. I just purchased a Polaris Love seat, made by ONE80 and purchased from American Signature Furniture. One is for the power cord while the other is for switch. A technician can take a spare switch and plug it into the motor to see if it works the way it’s supposed to. Is my recliner haunted? I have swapped hand wands from different chairs with success- but the button labels were not correct on the hand wand afterwards. Most have a small green light that should be on. Do you have any guesses what might be causing that ratcheting sound? On internet, all I’ve seen so far are 2-button, 5-pin controllers. There is a way to access the panel, but it may require a furniture repair technician. We have a power recliner and lift chair. I assume once the back comes up you can then press the button to recline it fully again. In the meantime, call your retailer and ask for a service call. One is closed, one is reclined. Wires are green, yellow, orange and grey. I’m so glad to hear this helped you! We would probably have ended up buying a new one if I hadn’t read this and performed the “hard reset” before anything else. (It does not appear to be broken…just detatched.) - Susan Hoffman Interior Designs. If it has power to the button, then the motor itself has power since the button plugs into the motor housing. Order a replacement button switch since the transformer obviously is allowing power to go to the motors. Where do I find the name of the maker, model, etc? Hi, we have brand new two seater and three seater synergy recliners. If you cannot figure it out… call the retailer or an on-site furniture repair to diagnose and repair it. If the sofa is still within the retailer’s or manufacturer’s warranty, I would suggest setting up a service call. There is a link for these under the Parts tab on this site. It does sound like the motor is bad. Do you have any guidance to offer? I have a recliner I bought from Ashley about 2 years ago. Unless you’re really a hands on person, it may be best to schedule a service call with the retailer’s technician. It only happened at that point of the movement (on the start of the way back from fully open). The chair is in great shape other then this. We have power reclining sectional with BMW motors. It has quit working in the partially reclined position. Can the motor burn up in one direction? Hope this helps. Both of them failed without using the controls, they just threw the breaker from a short circuit in the middle of watching a movie – the cords are all intact, so no cross connection at the wires. Each component can be tested to find out exactly which part is not functioning correctly. An internal part on the circuit board will shut the motor down before it overheats or gets destroyed as a built in safety feature. Is it the power supply ( the transformer and power supply are one unit.)? It’s definitely the motor. Learn everything an expat should know about managing finances in Germany, including bank accounts, paying taxes, getting insurance and investing. I would start with the transformer, but you may want to call La Z Boy’s customer service since their warranty may cover a service call by one of their technicians. I had the same issue. If the motor makes noise when you press the switch to close it, then the motor is the issue. The chair reclines but will not retract. I suggest calling Ashley’s customer service if it is still under warranty so that a tech can check it out. Thanks for writing. Hos Campingudstyr.dk har vi alt det bedste kvalitetstilbehør, du skal bruge til campingferien. One side is stuck in the recline position with a green light, the other side of the couch there is no green light and won’t recline. We have been on many sites trying to determine what is the correct things to buy to make his new chair work. We bought a laz-e-boy sofa with power recliners. Some recliners have a wand, and others have a button on the side. You should call Ashley’s customer service if this is under warranty. Bart, I Just got a hand me down recliner from my in laws its in good condition except on recliner doesn’t work. ihave simmons recliner massage heat the seats never worked tried wiers both ways 2 months old whats wroung. We recently bought a brand new Lazy Boy power recliner XRw Astor P 16519 from a Habitat for Humanity store to replace his broken down recliner. If it is not, then your motor is not getting power. The controller doesn’t appear to have any power to it. I believe if you replace the transformer, your recliners will work just fine. The background is this power recliner has never worked from the start. Both of them throw the 20 amp breaker upon plugging them in. I still think it will eventually wiggle loose… But who knows. The cushion on the top part has come loose and bunches up. The only information on the motor is this: It’s about 4 years old and hubby uses it a lot. Follow the link below: http://www.amazon.com/ProFurnitureParts–Limoss-Recliner-Electric-Handset/dp/B00UXQSGC0/ref=sr_1_1?ie=UTF8&qid=1436481059&sr=8-1&keywords=power+recliner+button. Frederick, The other side still works. Thank you. Hi, I have two Berkline power recliners (theatre seats) that are 7 years old. The footrest is tied directly to the motor’s shaft. I am in need of help locating an actuator for a Thomasville power recliner. The other side is fine.. Reclines and lowers normally. Could I replace an 8-pin controller with a 5-pin one? I can close the recliner when I’m out of the chair if I get my arm behind the cushion, push against the bunched area to reset the cushion and then close the recliner. One end of the sofa reclines fine, but as it’s moving in recline position, it makes a clicking noise the whole time it’s recling. I’m assuming the cushions are sagging some which is why they’ve started to make contact with the mechanical frame parts. I seem to have an issue with the LED cup holder, that operates the Open/Close of the power recliner. I added my own little extension leads (t-connection) from each lead of the power adapter and from the actuator leads. Hopefully, Macy’s will ultimately make you a satisfied customer by repairing this at no charge since every other competitor would do so provided there has been no neglect or abuse which will void an active warranty. Stepping inside I find Leonardo sitting on the chair that came with the room pouring over a giant clunky terminal that looked like it belonged in the fallout universe. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. I picked one up at Target and Home Depot. If so what controller would I use for a KD 24v motor? Online Dictionaries: Definition of Options|Tips Options|Tips Do you think the transformer is out? Motor??? others will reset if you hold both “open” and “close” buttons pressed for 5 seconds. It seems you have isolated the motor as the issue. I bought my husband an ashley power recliner 151 model. I have a 5 pin 4 wire hand contoller by Best Home Furn. All other buttons neither respond nor affect the power light. It may be locked up for some reason. I’ve actually gone a lot deeper down the rabbit hole now… See above…. Any other diagnoses will need to come from a technician’s inspection. The paperwork says electrical operation can be disabled/enabled by pressing center button on control wand. It’s a pretty easy thing to do and there are many YouTube videos that will show you how to do it. I tried calling Ashley furniture and they basically told me there’s nothing they can do for me because I don’t have a warranty. It has a circuit board that will sometimes go bad by delivering a small amount of current to the motor, but not enough to make it pull a load. Amazon has them for less than $25: Oh I just saw you replied to this! Their customer service should be able to assist. I have a Lazy Boy electric recliner. You can lengthen the life of it by helping the mech to move – shifting your weight to make the motor work more easily. Or haunted though. On the circuit board there lettered by p1(?) Good job on the process of elimination. Thank you so much for your simple advice. Hello, I have a FULLER – 4pcs BONDED LEATHER POWER RECLINING A tech should be able to diagnose the issue with a meter and bench test the transformer, switch and motor to see which one is causing the issue. The plug on the back did unplug at some point but I put it back in. Most retailers have them on the floor in various shapes and sizes, and most share the same electrical components. Academia.edu is a platform for academics to share research papers. It’s not possible, unfortunately. Do you suppose it’s the motor? As the motor rotates the shaft, a traveler goes up and down depending on the rotation of the shaft which opens and cLoses the footrest. For this assignment discuss the following: What are the two main categories that biometric characteristics get classified in? The good one with the light should make the other side work. It seems that the gears inside the motor have begun to strip and slip. I have a Southern Motion power recliner (model 2184) that is making a clicking noise when opening the chair, but is silent when lowering the chair to its closed position. On the other side of the couch it’s the exact opposite. It’s the wire coming out of the motor – so I assume the motor needs to be open and a new wire run from it. They can develop a short that progressively gets worse until it completely quits. All wires look to be connected. Thank you again! I checked and eliminated the other components and they all work. If I can find a video, I will add it to the blog. Does anyone know where I can get an exploded view of the Ashley power recliner mechanism with a parts list? After a lightning storm, all 4 do not work. You can call the retailer’s customer service number to check on that. Power Rate: 24V/ Max 5 Amp
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